RETURN & REFUND POLICY

1. Return Policy

We want you to be satisfied with your purchase. If you are not completely satisfied, you may return unopened products in their original packaging within 30 days of delivery for a full refund (excluding shipping costs).

1.1 Eligibility for Returns

To be eligible for a return, the following conditions must be met:

• The product must be unopened and in its original packaging
• The product must be returned within 30 days of the delivery date
• You must have proof of purchase (order number, receipt, or invoice)
• The product must not be damaged or altered in any way

1.2 Non-Returnable Items

The following items are not eligible for return:

• Opened or used products
• Products without original packaging
• Products returned after 30 days
• Products damaged due to misuse or negligence
• Digital products or downloadable content

2. How to Return an Item

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or through our Contact page to request a return authorization.
2. Provide your order number and reason for return.
3. Once approved, you will receive return instructions and a return authorization number.
4. Package the item securely in its original packaging (if available) or appropriate packaging.
5. Include the return authorization number and proof of purchase in the package.
6. Ship the item to the address provided in the return instructions.

Note: We recommend using a trackable shipping method and retaining proof of shipment. We are not responsible for items lost in transit.

3. Refund Policy

Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase.

3.1 Refund Processing Time

• Refunds are typically processed within 5-10 business days after we receive the returned item
• It may take additional time for the refund to appear in your account, depending on your payment provider
• Credit card refunds may take 1-2 billing cycles to appear on your statement

3.2 Refund Amount

• You will receive a full refund for the product price
• Original shipping costs are non-refundable unless the return is due to our error
• Return shipping costs are the responsibility of the customer unless the return is due to our error

3.3 Partial Refunds

Partial refunds may be issued in the following circumstances:

• If only part of your order is returned
• If the returned item shows signs of use or damage not covered under our return policy
• If the item is returned after the 30-day return period (at our discretion)

4. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired product.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately at [email protected] or through our Contact page. We will work with you to resolve the issue, which may include:

• Replacement of the item at no additional cost
• Full refund including shipping costs
• Partial refund if you choose to keep the item

Please provide photos of the damaged or defective item when contacting us.

6. Wrong Item Received

If you receive the wrong item, please contact us immediately. We will arrange for the correct item to be sent to you at no additional cost, and we will provide a prepaid return label for the incorrect item.

7. Cancellations

You may cancel your order before it ships. Once an order has been shipped, it cannot be cancelled, but you may return it according to our return policy.

To cancel an order, please contact us as soon as possible at [email protected] with your order number.

8. International Returns

International returns may be subject to additional terms and conditions. Please contact us before initiating an international return. Return shipping costs for international orders are the responsibility of the customer.

9. Contact Information

For questions about returns or refunds, please contact us:

• Email: [email protected]
• Address: 15 Victoria Island, Lagos, Lagos State 101001, Nigeria
• Phone: +234 701 234 5678

You can also visit our Contact page for more information.

10. Changes to This Policy

We reserve the right to modify this Return & Refund Policy at any time. Changes will be effective immediately upon posting to this page. We encourage you to review this policy periodically.